Practice Policies & Patient Information
Access to Medical Records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act.
Please contact the Practice Manager for further information.
Complaints and Compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephoning the surgery on 01829 260218 or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Patient Feedback
We welcome patient feedback and are very grateful for your comments, whether they are of criticism, gratitude or suggestion. Please feel free to contact us via email at [email protected], post, or fax (01829 260411) with your comments and suggestions.
Electronic Health Records
The practice is participating in the National Care Records Scheme as well as the local Cheshire Health Record. This will allow your medical records to be accessed by clinicians when the surgery is closed. Your record may be accessed by the Out of Hours Service or by A&E for your ongoing care and treatment as a patient. Summary care record – more information.doc If you wish to opt out of the National Care Records Scheme please complete the Opt out form and either post the form to the surgery hand it in at reception. Click to download the Summary Care Record opt out form.pdf
GP Earnings
All GP Practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Bunbury Medical Practice in the last financial year was £75,910 before tax and National Insurance. This is for 1 full time GP and 2 part time GPs
Named GP
All patients at Bunbury Medical Practice have a named, accountable doctor who is responsible for coordinating their care.
Your named doctor will be allocated to you by the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP.
If you have a preference and would like to request a particular doctor at the practice to be your named GP please talk to one of our receptionists.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
Patient Privacy Notice
Bunbury Medical Practice
Patient Privacy Notice
This Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it.
Bunbury Medical Practice also publishes a number of specific notices which are available at the bottom of this page.
To find out more about our Privacy Notice, please select the relevant hyperlink below:
- Who we are?
- Why we collect personal information about you?
- What is our legal basis for processing your personal information?
- What personal information do we need to collect about you and how do we obtain it?
- What do we do with your personal information and what we may do with your personal information?
- Who do we share your personal information with and why?
- How we maintain your records?
- How long do we keep your information?
- What are your rights?
- Who is the Data Protection Officer?
- How to contact the Information Commissioner’s Office
| Who we are? | Bunbury Medical Practice employs more than 20 people and in the Bunbury area.
Our Practice is registered with the Information Commissioner’s Office (ICO) to process personal and special categories of information under the Data Protection Act 2018 and our registration number is Z5362735 For further information please refer to the ‘About US’ page on our website |
| Why we collect personal information about you? | The staff caring for you need to collect and maintain information about your health, treatment and care, so that you can be given the best possible care. This personal information can be held in a variety of formats, including paper records, electronically on computer systems, in video and audio files. |
| What is our legal basis for processing personal information about you? | Any personal information we hold about you is processed for the purposes of ‘provision of health or social care or treatment or the management of health of social care systems and services under chapter 2, section 9 of the Data Protection Act 2018
For further information on this legislation please visit: http://www.legislation.gov.uk/ |
| What personal information do we need to collect about you and how do we obtain it? | Personal information about you is collected in a number of ways. This can be from referral details from our staff, other 3rd parties or hospitals, directly from you or your authorised representative.
We will likely hold the following basic personal information about you: your name, address (including correspondence), telephone numbers, date of birth, next of kin contacts, etc. We might also hold your email address, marital status, occupation, overseas status, place of birth and preferred name or maiden name. In addition to the above, we may hold sensitive personal information about you which could include: Notes and reports about your health, treatment and care, including:
It is important for us to have a complete picture of you as this will assist staff to deliver appropriate treatment and care plans in accordance with your needs. |
| What do we do with your personal information?
What we may do with your personal information. |
Your records are used to directly, manage and deliver healthcare to you to ensure that:
The personal information we collect about you may also be used to:
Where possible, we will always look to anonymised/ pseudonymised your personal information so as to protect patient confidentiality, unless there is a legal basis that permits us to use it and we will only use/ share the minimum information necessary. |
| Who do we share your information with and why? | We may need to share relevant personal information with other NHS organisations. For example, we may share your information for healthcare purposes with health authorities such as NHS England, Public Health England, NHS Practice, other general practitioners (GPs), ambulance services, primary care agencies, etc. We will also share information with other parts of the NHS and those contracted to provide services to the NHS in order to support your healthcare needs.We may need to share information from your health records with other non-NHS organisations from which you are also receiving care, such as Social Services or private care homes. However, we will not disclose any health information to third parties without your explicit consent unless there are circumstances, such as when the health or safety of others is at risk or where current legislation permits or requires it.
There are occasions where the Practice is required by law to share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. There may also be situations where we are under a duty to share your information, due to a legal requirement. This includes, but is not limited to, disclosure under a court order, sharing with the Care Quality Commission for inspection purposes, the police for the prevention or detection of crime or where there is an overriding public interest to prevent abuse or serious harm to others and other public bodies (e.g. HMRC for the misuse of public funds in order to prevent and detect fraud). For any request to transfer your data internationally outside the UK/EU, we will make sure that an adequate level of protection is satisfied before the transfer. The Practice is required to protect your personal information, inform you of how your personal information will be used, and allow you to decide if and how your personal information can be shared. Personal information you provide to the Practice in confidence will only be used for the purposes explained to you and to which you have consented. Unless, there are exceptional circumstances, such as when the health or safety of others is at risk, where the law requires it or there is an overriding public interest to do so. Where there is cause to do this, the Practice will always do its best to notify you of this sharing. |
| How we maintain your records | Your personal information is held in both paper and electronic forms for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care and National Archives Requirements.We hold and process your information in accordance with the Data Protection Act 2018 as amended by the GDPR 2016, as explained above. In addition, everyone working for the NHS must comply with the Common Law Duty of Confidentiality and various national and professional standards and requirements.
We have a duty to:
Use of Email – Some services in the Practice provide the option to communicate with patients via email. Please be aware that the Practice cannot guarantee the security of this information whilst in transit, and by requesting this service you are accepting this risk. Further information can be found in our Data Security and Protection policy/Information Governance policy, which are available at: https://bunburymedicalcentre.gpsurgery.net/data-security-and-protection-policy/ |
| How long do we keep your information? | All records held by the Practice will be kept for the duration specified by national guidance from the Department of Health. The Records Management Code of Practice for Health and Social Care 2016.Records Management Code of Practice for Health and Social Care 2016
We will keep a copy of your information in our Practice for as long as you are registered with our Practice and If you leave the practice we will ensure that a copy of anything we hold is passed on to your new GP. Your record status will be marked as ‘inactive’ in our clinical system but it will not be deleted”. Confidential information is securely destroyed in accordance with this code of practice. |
| What are your rights? | If we need to use your personal information for any reasons beyond those stated above, we will discuss this with you and ask for your explicit consent. The Data Protection Act 2018 gives you certain rights, including the right to:
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| National Data Opt-Out Programme | Bunbury Medical Practice is one of many organisation working in the health and care system to improve care for patients and the public. The information collected about you whenever you use a health or care service can be provided to other approved organisations, where there is a legal basis, to help with planning services, improving quality and standards of care provided, monitoring safety, research into developing new treatments and preventing illness.All these uses help to provide better healthcare for you, your family and future generations. Confidential personal information about your health and care is only used in this way where allowed by law and would never be used for insurance or marketing purposes without your explicit consent.
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed. You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care. You can find out more about the wider use of confidential personal information and to register your choice to opt out by visiting https://www.nhs.uk/your-nhs-data-matters/. |
| Practice Information Governance Lead
OR
Data Protection Officer |
Please contact the Practice Information Governance Lead: Dr Nick DixonBunbury Medical Practice
Vicarage Lane Bunbury Cheshire CW6 9PE Head of Information Governance and Quality Assurance: Craig Walker Information Governance Team St Helens & Knowsley Teaching Hospitals NHS Trust Alexandra Business Park Court Building Prescot Road St Helens WA10 3TP Or via [email protected] |
| Information Commissioner’s Office | The Information Commissioner’s Office (ICO) is the body that regulates the Practice under Data Protection and Freedom of Information legislation. https://ico.org.uk/. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the. ICO at:Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Fax: 01625 524 510 Email: [email protected] |
Practice Chaperone Policy
It is the policy of the practice to respect the privacy, dignity, religious and cultural beliefs of our patients.
If you feel you would like a chaperone to be present during a physical examination by a doctor or any other health professional, or if you would prefer to be examined by a doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes.
Statement of Purpose
Bunbury Medical Practice
Drs John Berry and Nicholas Dixon
Vicarage Lane, Bunbury
Tarporley,
Cheshire, CW6 9PE
Tel: 01829 260218
Email: [email protected]
Practice Manager: Manager Alan Courtenay
This is a Statement of Purpose for Bunbury Medical Practice which sets out the following information
- The full name of the service provider and of any registered manager together with their business address, telephone number, and where available electronic mail addresses
- The legal status of the service provider
- Details of the locations at which the services provided for the purposes of the regulated activity carried on
- Our aims and objectives in carrying on the regulated activity;
- The kinds of services provided for the purpose of carrying on of the regulated activity
- The range of service users’ needs which those services are intended to meet.
Bunbury Medical Practice is a General Practice Partnership open to all patients living within our Practice boundary in Bunbury and the surrounding areas. We work in partnership with our patients to provide medical care for our patients.
We are a GMS Practice offering Primary care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues.
They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.
Our GPs are also involved in the education and training of doctors, practice staff and other healthcare professionals.
Location:
The Practice main address is:
Bunbury Medical Practice
Vicarage Lane, Bunbury
Tarporley,
Cheshire, CW6 9PE
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour.
If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Young People Privacy Notice
Bunbury Medical Practice
Patient Information
For
Young People
What is a Privacy Notice?
A Privacy notice helps your doctor’s surgery tell you how it uses information it has about you, like your name, address, date of birth and all of the notes the doctor or nurse makes about you in your Healthcare record whenever you come to see us. It also tells you how we make sure your information is kept safe
How we protect your information?
The General Data Protection Regulation (GDPR) came into force from 25th May 2018. This new regulation has been introduced to strengthen data protection for individuals within the EU. This will sit alongside the Data Protection Act 2018.
What information do we collect about you?
We collect information about you such as: your name, why you are coming to see us, your birthday and year you were born, your address, the name of the person who will generally bring you to your appointments, your family doctor (General Practitioner or GP), the reason that you are coming to see us, any information that your family doctor or you or your family gives us, test results, X-rays and any other information to enable us to care for you.
Why we collect it?
Our main purpose at Bunbury Medical Practice is to deliver quality healthcare to adults and children. We collect the information we need to care for you in the best way. We ask for your address so that we know where we can contact you, we ask for your date of birth as your age may be important to your care and each time you come to see us we will write down things that you tell us, things that we tell you and any medicines or treatment we give you so that way we can look back at what we have done for you to make sure we are treating you in the best way.
What do we do with it?
We keep the information we collect electronically and on paper. All of this information together is called your Health Record and anyone involved in caring for you at the practice can see what has been collected. This way we can all make the right decisions about your care with all of the information you have given us.
Who we share it with?
We may share the information we record about you with other hospitals involved in your care. We routinely share information with school nurses, but not directly with school unless it is important for them to know. If you have a social worker, we will share it with them too. That way they are kept up to date on what we are doing for you. Your parents/guardians should get a copy of any letters we send to your doctor about your care.
If you tell us something that makes us worried about your safety or the safety of someone else you know, we might have to share this with other people outside of the practice – even if you don’t want us to. This is part of our job to keep you and others safe.
How do we keep your information safe?
Everyone working in our practice understands that they need to keep your information safe; this is called keeping your information confidential or protecting your privacy. They have training every year to remind them of this, we tell them that they are only allowed to look at your information if they are involved in your care or to help us run our practice and they understand that they must keep any information safe especially the information that identifies you.
This might be your name or address and anything you come to see us about. We are not allowed to give any of this type of information to anyone who shouldn’t see it. This includes talking to them about it.
Checking we are doing our best
All GP Practices are checked by organisations to make sure they are treating and caring for patients and families in the best way they can. The people who inspect us may ask to see a small number of Health Records. They check that notes are written clearly and are kept safe to ensure that we are recording and storing your information safely.
How long do we keep your information for?
We will keep a copy of your information in our Practice for as long as you are registered with our Practice and if you leave the Practice, we will ensure that a copy of any information we hold about you is passed on to your new GP. Your record status will be marked as “inactive” in our clinical system but it will not be deleted.
Am I able to see the information you collect about me?
Yes! You or your family will need to ask your doctor or nurse first though as there may be things that we would need to explain to you such as abbreviations or medical words.
Can I have a copy of my records?
Yes! Your parent/ guardian will need to contact us to tell us what they want to see – it may just be part of your record, your x ray or a report. We will check they are who they say they are to make sure we are not sharing your information with anyone who shouldn’t see it. You may be able to request your health records yourself.
If I think some of my information is wrong can I do anything about it?
Yes! You or our parent or guardian needs to contact us, Bunbury Medical Practice. Let the practice know what it is that you think is wrong.
If I’m unhappy with the way you’ve used some of my information can I do anything?
Yes! Let us know by emailing us at [email protected]. If you’re still not happy, you can contact the Information Commissioner’s office www.ico.org.uk
We hope this leaflet tells you what you need to know about the information we collect about you. If you want to know anything else, please email us at [email protected]
This information can be made available in other languages and formats if requested.
This information is available on our website.