The Practice operates a Triage System for all urgent, same day appointments requests. Reception will ask you for a brief indication of the problem and you will be added to a triage list and contacted by the triage nurse on duty that day. Depending on the nature of the request patients will be signposted to the most appropriate clinician. The Practice is able to offer patients personalised care which is provided by our experienced clinical team and includes GP’s, Advanced Nurse Practitioners, Physiotherapists, Clinical Pharmacist, Pharmacy Technician, Well-being Co-ordinator, Dementia Nurses, Practice Nurses, Health Care Assistant and Phlebotomist.  

Please ensure your contact details are up to date as you will be contacted via telephone in the first instance.

We offer a wide range of appointments with our clinical team which can be booked in advance at a time and date suitable for you, these include face to face, telephone call, video call and online consultation (via the PATCHS link). Our reception team will be able to help assist you in making the most appropriate appointment.

Appointments can be booked by visiting the surgery, telephoning 01829 260218 or by completing an online consultation form.

A number of Practice Nurse and HCA appointments are also available to book online via the NHS App. 

Our online consultation service which can be accessed via the PATCHS link above, is a secure, easy and efficient way for patients to contact the Practice with health concerns or for general admin assistance such as requesting sick notes and test results.

In order to help you book the most appropriate type of appointment, all of our receptionists are trained care navigators. When you contact the practice to book an appointment you will be asked for a brief outline of the problem. You can decline to give information if you wish, and you will never be refused a GP appointment if one is available. 

We encourage all our patients to share information with our reception team to ensure you are signposted and seen by the most appropriate clinician without delay. 

Patients may be offered an appointment with -

• GP
• Advanced Nurse Practitioner
• Practice Nurse
• Health Care Assistant
• Phlebotomist
• First contact Physiotherapist
• Clinical Pharmacist
• Dementia Practitioner
• Well-being coordinator

GP Practices across the Rural Alliance are offering patients enhanced access outside of usual opening hours, to allow you to be seen at a more convenient time, to suit you. You can now book appointments Mon-Fri 6:30pm – 8:00pm *.

Appointment types vary each week to ensure Practices are offering a selection of services from GP’s, Advanced Nurse Practitioner, Practice Nurse, HCA, Clinical Pharmacists and First Contact Physiotherapist. All appointments are routine and pre-booked via your Practice reception team. 

In addition to evening appointments, patients registered at any of the 6 Rural Alliance Practices can also be seen Saturday between 9am – 5pm at Bunbury Medical Practice.

* Please contact the Practice during our usual opening hours to check availability. 

Please let us know if you can no longer attend an appointment. Providing the Practice with as much advanced notice as possible will allow the appointment to be offered to another patient.

You can call our reception team or complete our appointment cancellation request form. The online request form can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs
• If you would like a chaperone during your appointment 

Home Visits

You may request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please be prepared to provide suitable details to enable the doctor to schedule house calls. 

To request a home visit, it’s helpful if you telephone the practice as soon after 8am as possible.

The Practice may, from time to time, contact you via text message if appropriate to do so. This may be with an appointment booking link, general communication, test reults, health advice and a prescription status update. 

To ensure you receive a text message please register your consent using the below form, you can also download a patient information leaflet SMS & Email Patient information leaflet. 

Please remember to update your contact details with us when you change address, telephone number and email address.

Complete our SMS Reminder Form

You can opt out at any time by informing a member of our reception team. 

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world. A travel assessment may be required and patients can book these with a travel clinic, we would encourage all patients to visit the government website for the most up to date information and check online for a local travel clinic. 

Foreign travel advice - GOV.UK (www.gov.uk)

Many vaccinations such as Hepatitis A, Diphtheria, Tetanus and Polio (DTP) and Typhoid are available on the NHS free of charge if recommended for your country of travel.  

If you require additional vaccinations not available on the NHS book a convenient appointment at a Travel clinic, followed by an appointment with a nurse at the surgery for any NHS vaccinations needed.

We are a training practice and you may be offered an appointment with a GP registrar. These doctors who are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.